To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

a) Service Coordination Management

• To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
• To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers 
• To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

 b) Administrative Management

• To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
• To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered. 
• To assist in application for SMF Consumables.
• To work closely with Operations and Nurse Manager on discharging clients from service.
• To provide any other ad-hoc administrative general support to the Home Care team as assigned.

 c) Service Development

• To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

 d) Additional Responsibilies 

• Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
• Keeping updated with ISO requirements.