a) Perform visitor registration, concierge services and information counter services
b) Handle complaints/ feedback and resolve issues by performing service recovery.
c) To update or escalate to Team Leader of any incident that occurred and steps taken to rectify issues
d) Assist in kiosk registration, queue management, entry and exit access via gantries
e) Attend to patients/ visitors’ enquiries and feedback
f) Provide wayfinding and wheelchair assistance
g) Ensure work areas are in operation in accordance to assigned operating hours
h) To retrieve and restock wheelchairs at concierge area as well as information counters
i) Any other relevant duties as and when assigned by the Superior.