Responsibilities:

• Provide a high quality of service and deliver excellent dining experience to all customers
• Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
• Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
• Enhance the leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service
• Respond to the customer or team members comments and feedback professionally
• Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
• Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards
• Ensure respective section in outlet follow SOP manual and execute accordingly
• Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of the workforce to Area Manager regularly
• Good knowledge about all menu, able to explain clearly to team members during training