Service Associate, Money Changing Counter (1 Year Contract - Renewable/Convertible)
Job Type(s): Contract
Timing/Shift: 5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others
Industry: Banking & Finance
Job Type(s): Contract
Timing/Shift: 5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others
Industry: Banking & Finance
Singapore
Primary/Secondary School/'O' Level
Non-Executive
2 Years Experience
Travel to sites / shop outlets
2 Years Experience
Travel to sites / shop outlets
About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
Job Responsibilities
Operations & Customer Service
- Perform frontline counter transactions to meet customers’ currency exchange needs with utmost accuracy and efficiency.
- Cross-selling of Bank’s and Business Partners’ services and products, e.g. SIM card, Travel Card, referrals for KrisFlyers and Cross Borders.
- Attend to customers proactively while upholding service excellence and maintain awareness of customer feedback, to escalate when necessary.
- Assist with other administrative duties assigned by team leader.
Risk Management
- Escalate risk issues on a timely basis.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
- Risk and control issues are resolved on a timely basis
Job Requirements
- Candidate must possess at least GCE ‘N’ level
- A pleasant personality and enjoys engaging customer
- Driven, self-motivated and a good team player
- Good interpersonal and communication skills
- Applications must be willing to work in Changi Airport and able to work 3 rotating shifts
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.