Care Coordinator (Case Management)

NTUC Health Co-operative Ltd

Job Type(s): Full Time

Timing/Shift: 5 Day Week, 5.5 Day Week

Industry: Healthcare / Phamautical

Job Type(s): Full Time

Timing/Shift: 5 Day Week, 5.5 Day Week

Industry: Healthcare / Phamautical

Singapore

Diploma

Non-Executive

1 Year Experience

Travel to sites / shop outlets

1 Year Experience

Travel to sites / shop outlets

Posted on 15 May 2024

Closing on 14 Jun 2024

Posted on 15 May 2024

Closing on 14 Jun 2024

Job Description

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

 

a) Service Coordination Management

  • To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
  • To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers 
  • To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

 

 b) Administrative Management

  • To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
  • To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
  • To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered. 
  • To assist in application for SMF Consumables.
  • To work closely with Operations and Nurse Manager on discharging clients from service.
  • To provide any other ad-hoc administrative general support to the Home Care team as assigned.

 

 c) Service Development

  • To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

 

 d) Additional Responsibilies 

  • Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
  • Keeping updated with ISO requirements.

 

Job Requirements
  • Diploma or Advanced Diploma in healthcare related disciplines.
  • Minimum 3 years’ experience in community healthcare settings in Singapore
  • Good knowledge of the geriatrics and community services
  • Proficiency in MS Office applications
  • Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive